Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, your wordpress admin login credentials and link to your website privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice! 1. Attach your license key and the WordPress admin login credentials. 2. Send a link to this discussion, so the email support knows where to look.
Can you send us more details of the logs? BeTheme is compatible with all versions of PHP above or equal to 7.
Also, the problem cannot be on our side, because you had downloaded all of the 'smaller' plugins like CF7, etc. The problem is with your server. Thanks
I want to check your theme and plugins on the absolutely another hosting server, but after purchase code deregister and remove theme folder on base hosting I can't register it on the new test hosting. I see an error: Purchase code already used.
I still can not install plugins on my current hosting. The hosting provider team conducted in-depth analysis. Their answer you can find below.
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We checked the installation of these plugins in detail. The error occurs because of the side from which the script of your site is trying to download plugins.
Download failed. cURL error 28: Operation timed out after 300005 milliseconds with 339437 bytes received
This suggests that the remote server http://api.muffingroup.com/ is very overloaded and simply does not have time to issue content in adequate time. You can try to install plugins at another time when the load on the server http://api.muffingroup.com will be less or contact the template vendor to provide you with archives with the specified plugins. Then you can install them just like any other WordPress plugins directly.
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Before decide to change hosting, I would like to understand the problem. Maybe are you could give me the plugins installation files for manual installation.
You can see that this issue (cURL 28) is about connection timeout and the problem is not theme related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message. Please read these related links: https://github.com/anhskohbo/no-captcha/issues/87
This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side. thanks
( ! ) Warning: Ha sucedido un error inesperado. Puede que algo vaya mal con WordPress.org o la configuración de este servidor. Si sigues teniendo problemas, por favor, prueba en los <a href="https://es.wordpress.org/support/">foros de soporte</a>. (WordPress no pudo establecer una conexión segura con WordPress.org. Por favor, contacta con el administrador de tu servidor.) in C:\Program Files (x86)\Ampps\www\pepe1\wp-includes\update.php on line 161
Comments
Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, your wordpress admin login credentials and link to your website privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.
Thanks
BeTheme is compatible with all versions of PHP above or equal to 7.
Also, the problem cannot be on our side, because you had downloaded all of the 'smaller' plugins like CF7, etc.
The problem is with your server.
Thanks
Betheme 21.0.9
Please read these related links:
https://github.com/anhskohbo/no-captcha/issues/87
https://github.com/docksal/docksal/issues/312
https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/
https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/
This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side.
thanks
Instalación del complemento: BeTheme Header Builder
Descargando el paquete de instalación desde http://api.muffingroup.com/plugins/download.php?code=314509b8-9a25-4b65-ac85-2d619a751df4&plugin=mfn-header-builder ...
( ! ) Warning: Ha sucedido un error inesperado. Puede que algo vaya mal con WordPress.org o la configuración de este servidor. Si sigues teniendo problemas, por favor, prueba en los <a href="https://es.wordpress.org/support/">foros de soporte</a>. (WordPress no pudo establecer una conexión segura con WordPress.org. Por favor, contacta con el administrador de tu servidor.) in C:\Program Files (x86)\Ampps\www\pepe1\wp-includes\update.php on line 161