Content disappearing and new items not showing

randomseq · March 2019

Hi guys working on a site URL is:

http://staging.coledalebeach.com.au/

On the camping page made some edits to the final section save out view the page and all fine.

Tried to add in another section was showing in WP admin panel but not on the site itself.

Also when I viewed the page couple of hours later content has disappeared.

Cleared the cache at browser admin panel and also server side and this didn’t help.

If you could get back to me that would be great.

Thanks in advance

Kim Howell

randomseq · March 2019

I have also spoken with my hosting provider and they have indicated it might be a plug-in clash. Is there any that you are aware of that could possible cause this?

randomseq · March 2019

Also just tying to update the theme from 21.0.9 to 21.1 and the update is failing.

Pablo · March 2019

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

randomseq · March 2019

Hi Pablo,

Any news on this issue yet?

Kim

Pablo · March 2019

We didn't get any message from you yet.

Please check your mail inbox for our response, look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all required information mentioned in the previous message.
Thanks

randomseq · March 2019

Hi Pablo,

I have tried to change the email address associated with my account but without success.

Could you send your response to the following email address please:

[email protected]

Pablo · March 2019

We need to get access to your page through the contact form message.

Please send your login credentials again.
Be sure that you sent all required information mentioned in my first answer.

Thanks

randomseq · March 2019

Hi Pablo,

Have followed the steps shown above again and posted to the contact us form.

Kim

Pablo · March 2019

Hi,

Your PHP_Max_Input_Vars value is too low (1000).

Please contact your hosting provider and ask him about increasing this value to the 5000.

After changing it, everything will be working fine.

Thanks

randomseq · March 2019

Thanks Pablo, will contact hosting company and get them to change.

randomseq · March 2019

Hi Pablo,

This fixed has worked thanks for help. Still getting issue when I try to update the theme though.

Kim

Pablo · March 2019

Can you make a screenshot of the error message?

Please upload this image on https://prnt.sc and post a link to that image in your next reply.

Thanks

randomseq · March 2019

Hi Pablo,

Here is the link to the screen shot showing error:

https://prnt.sc/mxrcty

Kim

Pablo · March 2019

This message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

randomseq · March 2019

That makes sense, it’s install on live and staging server.

Pablo · March 2019

So, you have to deregister it from one of the server.

Thanks

Content disappearing and new items not showing

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