I have the same problem. I made an item with a background image but a colored header remains (covering the top part of the image). I set Header on transparant (Global - Transparent - Header) but the only thing that happened is that the header changed its color. I need to remove it completely.
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
Yes, it is under construction currently. I can't launch it yet. How can I solve the problem? I browsed through documentation, support forum, experimented with changing preferences, etc. Yet can't I remove that black stripe from the top of my photo. In Theme Options - Colors - Header I try to clear the color of Header Background, but it is back again after I save changes.
Sorry but we do not understand what is wrong from your explanation. Please at least attach screenshots of the issue if you cannot give us a link to the website.
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offline(localhost) then our help will be limited, you will have to
contact us when the page is online. Also please make sure that the page
is not under maintenance before you provide us the link.