Numerous problems with theme

lifrance · March 2019

This is my favorite theme of all times but I am having a lot of problems with the site at www.projectsecondchancemonroe.org. The list is below:

1. I cannot update the theme via Dashboard>updates (An error occurred while updating Betheme: The package could not be installed. The package contains no files.) nor in Appearance>Theme>Update Available

There is a new version of Betheme available. View version 21.1.1.1 details or update now.

2. WPBakery disappeared in back end. Classic editor button is missing as well as Backend editor button. I see the VC code, i.e., [vc_row][vc_column width="1/2"], and the front end is fine, but no access to WPBakery.

3. When I upgrade to WP V. 5.1, I cannot access back end at all. Gives a 500 error. My network admins cannot figure out that issue.

4. I cannot update WPBakery via plugin updates or Dashboard updates.

5. What country are you from and I can unblock you in Wordfence?

6. Where can I send private login credentials?

lifrance · March 2019

I’m sorry, I forgot to add that the content tabs for Visual/Text do not work either.

Pablo · March 2019

Hi,

1) This message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

2,3) Is your PHP Version 7.0 or higher?

Also, does this happen when all of your plugins are disabled?

4) All plugins should be updated from the BeTheme > Install Plugins

5) I cannot tell you that due to security reasons, but we are from the European Union.

The problems with updating WP and BeTheme can be related with the WordFence plugin, so please disable it first and check if the issue with updating still exists.

6) Please send a link to your website.

Thanks

Numerous problems with theme

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