Update -> old lizenz away

Glahachan · March 2019

Hello,

I did a big Update (from 17.3 to actual version 21.1). After the Update the options says there is no lizenz.
How we get the lizenz back?

Thanks.

Pablo · March 2019

Hello!
If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

There you will find instructions and a link to our license tool.

thanks

Glahachan · March 2019

Hi,

No, our regestration key is lost after the update.

So, we do not know our regestration key?

Or can we find the key in any backup files???

How we can get it back????

Pablo · March 2019

Hi,

You can get your license key on the ThemeForest profile or on your email.

Thanks

Glahachan · March 2019

Our Probelm is we take the site from another agency. And now we want to update.
They said, they had any key any more.

Can we finde the license key at the old version? and where?

this is the Link zu tha old backup site: http://test.glaha.de

Pablo · March 2019

If your license key is deregistered, then we can do nothing about it.

There is no way to check the license key through the theme files or theme settings.

All what we can suggest is contacting your agency, our hands are tied in that case.

Greetings

Glahachan · March 2019

Hi, the license key must be registret... i hope.

But we have no idea, where we can finde the license key at the theme.

And when we do an update the key is lost.

There must be a way to do updates without losing the license key?

Pablo · March 2019

Your version of theme was old at the beginning.

From the 20 version of BeTheme updates can be done from the theme dashboard, so you're not gonna lose the license key.

The only place where part of the license key is displayed is in BeTheme > Dashboard

Thanks

Update -> old lizenz away

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