Menu items stay active at the same time

estudiobrandon · March 2019

Hello, I'm having the following issue. This elements on the menu stay active when they don't have to be. Here's a print, hope you can help me

Regards!

Pablo · March 2019

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

thanks

estudiobrandon · March 2019

The page is online but under construction. Can I provide you with the credentials so you take a look? Where can I send you the username and password? (I've attached a screenshoot in my previous comment)

Pablo · March 2019

Can you post the login and password for a moment?

I'll remove that post as soon as possible.

Thanks

estudiobrandon · March 2019

I don't think thats safe, sorry, this is a public forum. Can you bring me an email and I send those credentials?

Pablo · March 2019

Then, you will have to wait a little bit more, because we have a lot of dashboard accesses right now.

Send this information privately thru the contact form which is on the
right side at http://themeforest.net/user/muffingroup#contact and we
will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

estudiobrandon · March 2019

Pablo, I've just sent you the access credentials.

I wait for your help.

Thanks!

Pablo · March 2019

Hi,

Sorry but that page you sent is not working.

It's loading and loading til the 'connection time exceeded'

Maybe the link for the website is not correct.

Can you send a link to your website again?

Thanks

estudiobrandon · March 2019

sure! https://avanzapais.uy/

Pablo · March 2019

I still cannot connect to your website.

Again, 'connection time exceeded' - do you have some kind of WordFence plugin enabled to refuse connections from European Union?

Thanks

estudiobrandon · March 2019

I don't have that kind of plugin, let me check with my hosting provider!

estudiobrandon · March 2019

Can you tell me in wich country are you located?

estudiobrandon · March 2019

I'ts probably the hosting. Can you tell me you IP number so they check if you're being blocked? Sorry for all of this

Pablo · March 2019

Sorry, I cannot tell you from which country we are, the ip adress neither.

It's all due to the security reasons.

All I can say, that we are from the European Union.

Greetings

estudiobrandon · March 2019

Pablo, can you try now? They just told me that they temporary enabled some countries of the European Union. I hope you can enter now, let me know

https://avanzapais.uy

Pablo · April 2019

Yes, I was on your website now, but I couldn't find the page where this issue appears.

All of the pages were working fine (one active menu item was highlighted).

I assume, it's a HTML problem.

But, can you tell me which page is it?

Thanks

Menu items stay active at the same time

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