Visual Composer is not working

LisaKoch · April 2019

Dear Support Team,

i was working with the Bakery Composer and now I can not save any changes anymore and the Composer is not working in frontent mode.

Here are attached pictures.

Weirdly, the problem only exists in my landing page, not in the other pages.

What can I do?

I deactivated all the plugins, cleared my cache and also completely installed the Bakery Composer new.

Please tell me what i can do to make changes on my website.

Here is a Link to a screenshot of what i see when i try to use the composer in frontend mode.

https://freelancedesignerclub.de/wp-content/uploads/2019/04/Bildschirmfoto-2019-04-11-um-14.26.20.png

Since the website is owned by my customer, i can not put in online.

Thanks a lot in advance,

Lisa

Pablo · April 2019

Hi,

Please tell me, is your WP and BeTheme up to date?

Is your PHP Version 7 or higher?

Also, do you use the Child Theme? (If yes, please switch to the parent theme and check if the issue still exists)

Thanks

LisaKoch · April 2019

Hi Pablo,

the Wordpress is up to date and the BeTheme as well. The PHP Version is 7 or higher.

I am not using a Child Theme. The issue still exists. What can I do?

Thanks in advance,

Lisa

Pablo · April 2019

As I can see, the 'freelancedesignerclub' is not up to date

http://prntscr.com/nc5xmb

Is this website your or customer?

The newest version of BeTheme is 21.1.6

Thanks

LisaKoch · April 2019

Hi Pablo,

no, the website of my customer is not live yet, its http://konfliktloeserin.com/

Here you can see that everything is up to date (its in german, sorry

)

https://freelancedesignerclub.de/wp-content/uploads/2019/04/Bildschirmfoto-2019-04-16-um-09.13.48.png

What can i do? Should i put the website live for you to check?

Pablo · April 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

LisaKoch · April 2019

Dear Pablo, i just send the Login Data via the contact form including the link to this channel as you asked me to. I am looking foreward for your solution

Have a good day,

Lisa

Pablo · April 2019

You didn't provide the admin rights to that account you sent.

Please give me these rights and I'll be able to check what can be the problem.

Thanks

LisaKoch · May 2019

Dear Pablo, i just changed the role to admin.

I hope we can find the problem now.

Pablo · May 2019

I enabled the "Twenty Nineteen" theme and it's not working too.

The problem is not related with the theme but a plugin itself.

You should contact the "WPBakery" support team and ask them what can be the problem.

Also, you can try to reinstall the plugin, but before that, please make a backup of your files.

We suggest to use this plugin: https://wordpress.org/plugins/duplicator/

Thanks

Visual Composer is not working

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