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Content not updating

H2HMobileH2HMobile
in Theme support
Hello so I have another website whereas we again used the be theme and I seem to be having issues with the mobile/tablet header button. I have attempted to change the url related to this button and no matter what I do once saved the url reverts back to the existing link. I have tried updating all areas of action bar, header, even tried to temporarily remove it with css yet no lick it keeps reverting back. this is only happening through the mobile version. The website URL is marcos-pizza.net. Here is a screenshot of the button that I need to update. https://prnt.sc/ntqkk6

please advise steps for me to do this. thx.

Comments

  • PabloPablo
    Hi,
    You mean that "Order Online Now" right?
    Please update your theme and wp to the latest version first.
    Is your php version 7 or higher?

    Also, did you try to change it with the parent theme enabled and disabled all of the plugins.
    Thanks
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  • H2HMobileH2HMobile
    Yes that is button I am referring to. I will update everything to ensure running latest version (just not fan of Gutenberg). Yes we have attempted to change on parent theme enabled and we received the previously mentioned result. Please advise, thx.
  • PabloPablo
    edited May 2019
    Is your php version 7 or higher?
    Also, your theme is not up to date, please update it.

    Thanks
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  • H2HMobileH2HMobile
    Updated everything as you indicated and still having the issue. I will send you login credentials via support message so you can have a look as I need this fixed asap. I will reference this discussion 46492. Thx.
  • H2HMobileH2HMobile
    I have sent you the details via you themeforest support page. Please let me know if for some reason you did not receive. Please let me know your findings. Thx.
  • PabloPablo
    edited May 2019
    Sorry, but these login credentials you sent are not working.
    Please, send them once more, but this time, test them if they work.

    Thanks
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  • H2HMobileH2HMobile
    I just reset password (username the same) and resent. Thx!
  • H2HMobileH2HMobile
    Also here is the link I need for this button point to.

    http://www.marcos-pizza.pdqonlineordering.com/

    If you provide instructions or details where I can change I can do. Thx for your assistance.
  • BryanBryan
    edited May 2019
    Hey,
    we have checked that you have added this button as a custom script in the theme files.

    What you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don't know how, you should contact your web developer. Item Policy says: Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio

    thanks
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