Support Center Visit Demo License manager Buy @ envato

Content not updating

H2HMobileH2HMobile
in Theme support
Hello so I have another website whereas we again used the be theme and I seem to be having issues with the mobile/tablet header button. I have attempted to change the url related to this button and no matter what I do once saved the url reverts back to the existing link. I have tried updating all areas of action bar, header, even tried to temporarily remove it with css yet no lick it keeps reverting back. this is only happening through the mobile version. The website URL is marcos-pizza.net. Here is a screenshot of the button that I need to update. https://prnt.sc/ntqkk6

please advise steps for me to do this. thx.

Comments

  • PabloPablo
    Hi,
    You mean that "Order Online Now" right?
    Please update your theme and wp to the latest version first.
    Is your php version 7 or higher?

    Also, did you try to change it with the parent theme enabled and disabled all of the plugins.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • H2HMobileH2HMobile
    Yes that is button I am referring to. I will update everything to ensure running latest version (just not fan of Gutenberg). Yes we have attempted to change on parent theme enabled and we received the previously mentioned result. Please advise, thx.
  • PabloPablo
    edited May 2019
    Is your php version 7 or higher?
    Also, your theme is not up to date, please update it.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • H2HMobileH2HMobile
    Updated everything as you indicated and still having the issue. I will send you login credentials via support message so you can have a look as I need this fixed asap. I will reference this discussion 46492. Thx.
  • H2HMobileH2HMobile
    I have sent you the details via you themeforest support page. Please let me know if for some reason you did not receive. Please let me know your findings. Thx.
  • PabloPablo
    edited May 2019
    Sorry, but these login credentials you sent are not working.
    Please, send them once more, but this time, test them if they work.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • H2HMobileH2HMobile
    I just reset password (username the same) and resent. Thx!
  • H2HMobileH2HMobile
    Also here is the link I need for this button point to.

    http://www.marcos-pizza.pdqonlineordering.com/

    If you provide instructions or details where I can change I can do. Thx for your assistance.
  • BryanBryan
    edited May 2019
    Hey,
    we have checked that you have added this button as a custom script in the theme files.

    What you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don't know how, you should contact your web developer. Item Policy says: Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio

    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.