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Cannot update betheme from Dashboard --> Updates

OorSkietKoSOorSkietKoS
in Theme support
This is the error I receive:

An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Updating from: You have version 21.2.1 installed. Update to 21.2.2.

Please assist,

Kind Regards,
OorSkietKoS

Comments

  • PabloPablo
    Hi,

    Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • OorSkietKoSOorSkietKoS
    Hi Curl is enabled and confirmed. I still receive the same error please assist?

    cURL supportenabled
    cURL Information7.64.0
  • BryanBryan
    Dear OorSkietKoS,
    please do this:
    1. Check if your PHP version is 7.0 or more.
    2. Disable all plugins and scripts.
    3. Run the update.

    If this does not help, it could be also that it is a hosting issue, in which case you should contact your hosting provider to check the server logs.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • OorSkietKoSOorSkietKoS
    Good day,

    Thanks I have tested it with all plugins and scripts disabled. PHP is on version 7.2

    Still the same error. I have asked hosting to check as well now and will keep you posted.

    Kind Regards,
    OorSkietKoS
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