PURCHASE CODE ISSUE

brendapaws · June 2019

Hi,

I'm currently trying to use the purchase code on my current domain, however in the process this error message pops up
"Purchase code already used. Please deregister purchase code and remove theme folder on: turbomad.tech"

That domain is already expired and files have been fully removed from my hosting. However error persists. Please advise.

Pablo · June 2019

Hello!

If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

There you will find instructions and a link to our license tool.

thanks

brendapaws · June 2019

Hey Pablo.

Doesn't work. Keep getting error message "{"error":"No registered licenses for this purchase code and username"}"
Please assist. I can produce all purchase proof etc if needed.

Best regards.

Pablo · June 2019

It means that your license key is not used anywhere else.

Did you try to register your license key after that?

Thanks

brendapaws · June 2019

Yes, I did.

Cleared cookies & cache to try again but same error pops out.

It says that it's being used with the expired, unused, deleted domain.

Please help

Pablo · June 2019

Hey,

Please send us WordPress dashboard access and that license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

brendapaws · June 2019

Hi Pablo,

I've send you the details. Please check.

Best regards

brendapaws · June 2019

Any feedback, Pablo?

I haven't gotten anything in my email yet.

Best regards.

Pablo · June 2019

We didn't get any message from you yet.
Please check your mail inbox for our response, look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all required information mentioned in the previous message.

Thanks

Pablo · June 2019

Please send us a link to that website - you can do it in this topic.

I tried to connect to http://www.turbomad.tech/ but it's not working.

Thanks

brendapaws · June 2019

Hi Pablo,

That domain is already expired and terminated.

All documents etc have been deleted but the purchase code is still tied to it. Hence the issue.

So how can we resolve this issue?

I can only give you access to the new domain,

https://turbomad.com.

Best regards

Bryan · June 2019

Hey,

when I use the license manager tool it shows that the key is used on:

turbomad.tech/wp

Please deregister it there, and register again.

thanks

brendapaws · June 2019

I don't think you understand the issue.

I'll explain again.

turbomad.tech IS EXPIRED and the domain is NO LONGER IN USE

All files in hosting has also been DELETED

but the license key is still stuck there hence the need for help.

I CANNOT deregister because I don't have access to the domain anymore.

So how can you help?

Best regards.

Pablo · June 2019

I deregistered your license key from that old domain using the license key manager.

Now, please register it on your new domain.

Thanks

brendapaws · June 2019

Thanks, Pablo!
Appreciate the good support!

Best regards.

Pablo · June 2019

Glad to hear that.

If you have some other questions, feel free to ask.

Thanks

PURCHASE CODE ISSUE

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