Saving of Changes not possible

Comments

• Pablo

  September 2019

  Hi,
  
  
  Please provide us with your hosting environment settings, to do that please follow these steps:
  1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
  2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
  3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
  Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
  
  Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• stschumi

  September 2019

  Hi

  here the link to my server settings

  Thanks for your support!

  Stefan

  
  

  https://snipboard.io/UfTOVe.jpg
  

  
  

  
  
• Pablo

  September 2019

  Hello,

  Please contact your hosting provider and ask him about increasing your PHP_Max_Input_Vars value to 5000.

  After that, please test if the issue still exists.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• stschumi

  September 2019

  Hi, the value is now changes to 5000, however the problem is not solved

  do you have other ideas?

  Thx very much!
  

  
  

  https://snipboard.io/Yo36R7.jpg
  

  
  

  
  
• stschumi

  September 2019

  This error message was sent from WordPress - maybe that gives you a hint how to solve the problem:

  Thx a lot!
  

  
  

  https://snipboard.io/x5UbIW.jpg
  
• Bryan

  September 2019

  Sorry but we do not understand german.

  
  

  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• stschumi

  September 2019

  Sorry, no problem about the German, however the failure texts are equal in German and in English...

  
  

  I sent you my dashboard access (name and pwd) in the contact form... 

  
  

  Thank you very much for your help! I am sure, you will find out the issue!

  
  

  
  
• stschumi

  September 2019

  I saw, that I am using BeTheme 15.9 and of course, there is a newer version available. Could that maybe help, when I update to the newest version?
• Pablo

  September 2019

  Hi,
  Here is an instruction on how to update the theme:
  http://themes.muffingroup.com/betheme/documentation/#general
  Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
  We also recommend creating a backup file.
  Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.

  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Pablo

  September 2019

  Hi,
  Here is an instruction on how to update the theme:
  http://themes.muffingroup.com/betheme/documentation/#general
  Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
  We also recommend creating a backup file.
  Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.

  
  

  Also, be sure that your WP Version is up to date and your PHP Version is 7 or higher.

  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• stschumi

  September 2019

  Hi, I did a backup and then I deleted BeTheme and got a new version of BeTheme. However now I tried to upload the zipped BeTheme File (almost 1 GB) and until now, the server always quit the uploading and answered with "try later again". I tried with different Browsers and also from places with better connectivity, however always with no success. So do you have an idea for that?
• Pablo

  September 2019

  1GB BeTheme package?
  

  
  

  Where did you get version of BeTheme like that?

  Our BeTheme weights only 6MB - it can be downloaded from the themeforest.

  https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

  
  

  Please download the package from the themeforest and install it.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• stschumi

  September 2019

  Hi Pablo

  
  

  I was away for vacation break and now I checked your link - and everything worked out perfectly. My problem is solved - thank you very much!

  
  

  Thanks, Stefan