Saving of Changes not possible

stschumi · September 2019

Hi all

I am a pretty basic user of WP Betheme and since a couple of weeks, I can't save any changes in my site anymore. I deleted all plugins, however that did not solve the problem.

Does anybody have an idea, what could be the root cause?

thx

Stefan

Pablo · September 2019

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

stschumi · September 2019

Hi

here the link to my server settings

Thanks for your support!

Stefan

https://snipboard.io/UfTOVe.jpg

Pablo · September 2019

Hello,

Please contact your hosting provider and ask him about increasing your PHP_Max_Input_Vars value to 5000.

After that, please test if the issue still exists.

Thanks

stschumi · September 2019

Hi, the value is now changes to 5000, however the problem is not solved

do you have other ideas?

Thx very much!

https://snipboard.io/Yo36R7.jpg

stschumi · September 2019

This error message was sent from WordPress - maybe that gives you a hint how to solve the problem:

Thx a lot!

https://snipboard.io/x5UbIW.jpg

Bryan · September 2019

Sorry but we do not understand german.

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

stschumi · September 2019

Sorry, no problem about the German, however the failure texts are equal in German and in English...

I sent you my dashboard access (name and pwd) in the contact form...

Thank you very much for your help! I am sure, you will find out the issue!

stschumi · September 2019

I saw, that I am using BeTheme 15.9 and of course, there is a newer version available. Could that maybe help, when I update to the newest version?

Pablo · September 2019

Hi,
Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.

thanks

Pablo · September 2019

Hi,
Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.

Also, be sure that your WP Version is up to date and your PHP Version is 7 or higher.

thanks

stschumi · September 2019

Hi, I did a backup and then I deleted BeTheme and got a new version of BeTheme. However now I tried to upload the zipped BeTheme File (almost 1 GB) and until now, the server always quit the uploading and answered with "try later again". I tried with different Browsers and also from places with better connectivity, however always with no success. So do you have an idea for that?

Pablo · September 2019

1GB BeTheme package?

Where did you get version of BeTheme like that?

Our BeTheme weights only 6MB - it can be downloaded from the themeforest.

https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

Please download the package from the themeforest and install it.

Thanks

stschumi · September 2019

Hi Pablo

I was away for vacation break and now I checked your link - and everything worked out perfectly. My problem is solved - thank you very much!

Thanks, Stefan

Saving of Changes not possible

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