Can't update to version 21.0.2.

Comments

• Pablo

  January 2019

  Hey,
  this message could mean that your license key is used on more than one domain.
  Please use this tool to manage your license keys:
  http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  

  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Natalie_Cary

  January 2019 edited January 2019

  Hi there,
  

  
  

  That doesn't seem to be the problem - I have bought two licenses and they are both used on two different domains. The license for http://wme.co.za/dev is correct - see below.

  
  
• Pablo

  January 2019

  Oh, your website starts with the letter "w".
  We had a problem last time with this type of websites.
  
  

  Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your license key.

  
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Bryan

  January 2019

  We have deregistered your key manually. You can now deregister it from your betheme dashboard.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• QCGroupMarketing1

  May 2019

  Hello, I'm having the same issue instead I can't upgrade Betheme from version 21.1 to 21.2. Same error message, and I did check to make sure the license isn't being reused on a different domain. Please advise. 
• Bryan

  May 2019

  QCGroupMarketing1
  

  
  

  Hey,
  
  Please send us WordPress dashboard access and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• matpre

  September 2019 edited October 2019

  Same issue here, what can I do, when I try to update BeTheme and Slider revolution, I get below message. I deleted Slider revolution in FTP, tried to reinstall it in theme, but no success.

  
  

  Updating Theme Betheme (1/1) 

  Downloading update from https://api.muffingroup.com/theme/download.php?code=a493e1b4…
  Unpacking the update…
  Installing the latest version…
  Theme update failed.
  

  An error occurred while updating Betheme: The package could not be installed. The package contains no files.
• Pablo

  October 2019

  matpre,

  this message could mean that your license key is used on more than one
  domain. Please use the license manager to handle your license keys:
  http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered
  on a single domain, then please disable all of the plugins and
  deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key
  is still claimed - deregister it, if it’s not, register it again on your
  domain (through the BeTheme > Dashboard) and try to update your
  theme/plugins couple of times (usually it pass after 2-3 attempts) -
  remember, all of the plugins have to be disabled.
  

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• matpre

  October 2019

  Thanks for the reply.

  
  

  1. I cannot log in to http://api.muffingroup.com/licenses/ with licence code and username.

  2. I don't recall using code more than once.

  3. If I disable all plugins or if I deregister it, and register and install it back, do I lose all what I've done on my page?

  
  

  BR,

  M

  
  
• Pablo

  October 2019

  1) What message do you see when you provide these informations?

  Please send us a link to the screenshot of it.

  
  

  3) All of the settings and pages content are stored in the database, so you won't lose them.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• matpre

  October 2019 edited October 2019

  Message:

  {"error":"No registered licenses for this purchase code and username"}

  
  

  I have bought licence code and its inserted to wordpress and page is live.

  
  

  Sorry, but I don't know how to send link to the screenshot.
• matpre

  October 2019

  Hi,

  Thanks.
  

  I managed to update plugins and theme after deregistering and back registering the theme.

  
  

  Now the question is how to put picture from Slider revolution into the page?

  
  

  BR,

  M
• Pablo

  October 2019

  Glad to hear that you solved it out!

  
  

  Please tell me, what do you have in mind exactly, I'm not sure what you want to achieve.

  You want to display the slider on page, right? - so just edit the page where you want to display it and select the slider from "Slider | Revolution Slider" dropdown menu.

  See screen:

  http://prntscr.com/pdto4j

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• matpre

  October 2019

  solved it all, thanks!
• maltafurniture

  June 2020

  This may also happen when you set-up your site on a staging server and then switched to the main server. What worked for me is to deregister and re-register in the WP admin menu, BeTheme Dashboard.