Cant install installable distribution

konstantinosp · October 2019

Hello just bought betheme and downloaded installable wordpress. Uploaded and tried to install, but nothing shows up. Checked the log and this error came up. Never had problem before with wordpress on this server. So it is not a server problem. Running on PHP 7.2

PHP Fatal error: Uncaught Error: Call to undefined function get_header() in C:\Inetpub\vhosts\provacan.gr\httpdocs\index.php:10
Stack trace:
#0 {main}
thrown in C:\Inetpub\vhosts\provacan.gr\httpdocs\index.php on line 10

Any thoughts?

Thanks!

Pablo · October 2019

Hello,

This error is not related to the theme itself.

But, be sure that your WP is up to date.

Also, do you use some kind of hosting or you are running the local machine?

Thanks

konstantinosp · October 2019

Hello thanks for your reply.

I just downloaded the complete installable distribution, as below. Then unziped and uploaded all.

How can I make sure it is up to date since I can not access it?

Can I please have a fresh complete working copy to try?

It is on a hosting server. Never had problems with wordpress before on this server, so something has to do with the distribution you offered.

Thanks

Pablo · October 2019

But, does the basic wordpress 'twentynineteen' theme works fine?

Also, if you don't know how to install betheme, follow our video tutorial:

Also, that link with image you sent is not working:

http://prntscr.com/pgbowb

Thanks

Cant install installable distribution

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