Page not loading properly

yoxnovero · October 2019

Everything is completely fine in the back end but the page just stopped loading properly.

This has happened once before when I had too many image and column blocks on a page but it stopped when I reduced the number of blocks by using columns only.

Problem here is page was loading fine before so reducing blocks further isn't solving the problem.

Affected page is https://revivalinitiative.org/our-people/

Pablo · October 2019

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

yoxnovero · October 2019

Thank you.

Please see screenshot below.

https://snipboard.io/Xplsta.jpg

Pablo · October 2019

Hello,

So, the problem is due to the not enough "max_input_vars" value which is very important in the themes.

Please, contact your hosting provider and ask him about increasing that value to min. 5000.

After that, everything will be working fine.

Thanks

yoxnovero · October 2019

Ok. Thanks a lot

yoxnovero · October 2019

It has been done but the problem still persists

https://snipboard.io/rPoRpn.jpg

Pablo · October 2019

Did you fill the page again? It has to be filled once more - it won't appear automatically.

Also, please test it with all of the plugins disabled

Thanks

yoxnovero · October 2019

Additionally, it loads fine on mobile.

Pablo · October 2019

Please send us WordPress dashboard access privately thru the contact
form which is on the right side at
http://themeforest.net/user/muffingroup#contact and we will check what
might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

yoxnovero · October 2019

Sent. Thank you.

Pablo · October 2019

It's loading properly, you just turned on the option to hide some elements on desktop.

http://prntscr.com/phtxjb

It's in the section settings.

Thanks

yoxnovero · October 2019

https://snipboard.io/Ng5UBP.jpg

Is the above image what you see on your front end because that is the correct thing.

Because the below image is what I see on my front end. Items are hiding underneat the image.

https://snipboard.io/gceLVk.jpg

Pablo · October 2019

Sorry, I do not understand.

As I see, you solved the problem with the front page.

I was on "About Us" page, and I can see that it's working properly.

Thanks

yoxnovero · October 2019

Hi.

I am still having issues with the content not loading.

I have moved the website to hostgator and increased the max input variables to 5000.

On my old hosting, ipage, when you add content with the muffing builder and the number of sections, wraps and content exceed a certain number, some of the content stops showing on the front page but the content still remains on the back end.

On hostgator, it deletes the last few content when you hit save so it won't show on the front page and it is no longer available on the back end.

What are the alternatives to fix this?

Pablo · October 2019

Please tell me, that dashboard access you sent us, is hosted on hostgator or on old hosting?

We have to check the system status, but we are not sure which host i son that access.

Thanks

Page not loading properly

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