Video not working in Safari

Comments

• Bryan

  October 2019

  Hello,

  safari could be blocking any automatic video playback and we cannot do anything about that.

  Please make sure that the video has no sound.

  thanks
  

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• deblundgren

  October 2019

  hello - I do not think that is the problem 

  1. why can't the video have sound?

  2. When you click on the video you can see that in the status bar of the video there are no times in Safari - all are 0:00 - like the videos aren't there just the place holder images.

  
  

  Please look again and advise https://comehomeco.com/team-at-work/
• deblundgren

  October 2019 edited October 2019

  I changed my settings in safari to allow all autoplay videos and have the same problem. Videos don't seem to be there only placeholder images.
• deblundgren

  October 2019

  I removed a placeholder images and I am correct the video is not there
• Bryan

  October 2019

  Oh sorry, I did not understand you completly. You do not mean autoplay, you mean that when you click play, it does not play the video at all, right?

  
  

  I have checked and it looks like the safari browser is not working, you are correct. But the issue is related to the fact that if you would open your console on that page, you will see that all of the mp4 videos are not loaded, it shows and error. So all of the browsers are going with  OGV and safari will not play this type.

  
  

  Please check the mp4 links, are they correct and can they be played when the url to them is pasted in the browser directly.

  thanks
  

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• deblundgren

  October 2019 edited October 2019

  
  
• Pablo

  October 2019

  You posted the empty message, do you need further help, or did you solve it?

  Thanks
  

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