Deregister not working

Hi,

The de-register tool in other threads in this forum didn't work. The website was created by a company that is no longer working with us. They had a copy of the website in their server and activated the license there. We purchased a new one and are trying to deregister to register the new license but it keeps giving us the error 

Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup

So, here we are. The new license has not been registered before and we don't know the username of the previous license so the tool shared around here can't be used.

How can we deregister the old license without using the tool from this forum?

The website is Oakville Psychologist

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