Cant update my theme

maaikerijpstra · November 2019

HI there,

I would like to update my theme, but when I make an attemp it gives me a failure: it says this package can not be installed. The package doesnt contain any files. (translation from dutch). It gives the same failures when I try to update the plugins coming with the theme.

How to update now?

Would love to hear from you. Thanks in advance.

Pablo · November 2019

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

maaikerijpstra · December 2019

So sorry to ask silly question, but where again can in find my purchase code? The number I got on my invoice doesnt seem to work.

Pablo · December 2019

It will be included in your themeforest account.

There you can find your license key, certificate of purchase and much more.

Thanks

Cant update my theme

Comments