unable to Installing Plugin: Slider Revolution

Antoha35 · January 2020

Hello,

I am having trouble to install slider revolution. I am getting the error message,

Downloading installation package from https://api.muffingroup.com/plugins/download.php?code**************************************plugin=revslider…

Unpacking the package…

Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

TGMPA v2.6.1

Return to Required Plugins Installer

videotape62 · January 2020

I have also a problem with this one and not with others :

Téléchargement du paquet d’installation depuis https://api.muffingroup.com/plugins/download.php?code=0dd0f65a-f861-473c-beba-30e4ca627a28&plugin=revslider…

Décompression de l’archive de l’extension…

L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

TGMPA v2.6.1

Return to Required Plugins Installer

Pablo · January 2020

Antoha35,
this message could mean that your license key is used on more than one
domain. Please use the license manager to handle your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered
on a single domain, then please disable all of the plugins and
deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key
is still claimed - deregister it, if it’s not, register it again on your
domain (through the BeTheme > Dashboard) and try to update your
theme/plugins couple of times (usually it pass after 2-3 attempts) -
remember, all of the plugins have to be disabled.

thanks

videotape62,
Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

videotape62 · January 2020

@Pablo Yes I'm on localhost, and curl is activated in php.ini

Pablo · January 2020

Please try to disable all of the plugins and clear the cache of your browser, and then try to download the plugin.

Also, are you using some kind programs like XAMPP or MAMP?

Thanks

videotape62 · January 2020

I use EasyPhp

Antoha35 · January 2020

thanks, it works now

Pablo · January 2020

videotape62

This issue is related to the hosting provider/server configuration, our hands are tied in that case.

If you disabled all of the plugins, it should pass without any issue - we
tested it on our live developer pages and local machines - it works very well.

Can you try to create your local machine with XAMPP? It's always working fine.

Thanks

videotape62 · January 2020

Curl is activated but your theme still doesn't recognize it :

cURL

Your server does not have cURL enabled. Please contact your hosting provider.

videotape62 · January 2020

Ok I'm gonna try with XAMPP

Pablo · January 2020

It's hard to explain what can be the problem, but surely it's not fault of the theme itself.

Our theme works well for hundreds customers and we do not see the issue even on our live either local machine.

It has to be problem related to the configuration of your local machine.

As I said, we suggest to use tested softwares like XAMPP because even with basic configuration of that software we do not have any problems.

Thanks

videotape62 · January 2020

I tested with Xampp it's ok, strange because with Easyphp and curl activated it was not recogniez.

Maybe an issue with Easyphp, sorry for make you lose time

Pablo · January 2020

Glad to hear that you solved it out.

If there is anything else I can help you with, feel free to ask.

Thanks

unable to Installing Plugin: Slider Revolution

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