Issues after update

Troll-master · January 2020

Hey there!

Hoping you can help. I recently updated our staging site, updated all plug-ins and the theme. For some reason, there seems to be a styling issue now. The live site looks like this: https://gearrak.com/ , but this is the outdated. When I updated everything, it kinda fell apart. You can see how it looks now here: https://gearrak.staging.wpengine.com/.

I am hoping you can help me, I think it's something to do with the child theme but not 100%. I currently have the license activated on the staging version just FYI. Can't tell if this thread is private or public so do not want to post login info here, but let me know where or how i should get you that.

Pablo · January 2020

Hello,

Can you turn on the parent theme to check, if it works after disabling the child theme?

Also, did you use the "Static CSS" ?

Thanks

Troll-master · January 2020

So I did enable the parent theme and it is still messed up, so I guess it isn't the child theme. See link here: https://gearrak.staging.wpengine.com/ - this is what it's supposed to look like: https://gearrak.com/

Not sure what you mean about the "static css"? I can't even recall the tweaks that were made to the child theme. We have the site live so I can always re deploy the old one and maybe we could update together? I am almost sure I did it correctly, twice. lol Any help is greatly appreciated! Let me know if you need login, I have a betheme support user ready to go.

Pablo · January 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Troll-master · January 2020

OK, sent! It's coming from [email protected] email. Thanks again for all the help!

Pablo · January 2020

So, I enabled only supported plugins and it works fine.

The problem is related to the plugin's conflict which we can do nothing about that because we do not support them.

Please disable one by one, and find which one is making that problem.

Thanks

Issues after update

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