Can't update BeTheme

Comments

• Pablo

  January 2020

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  thanks

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• bonnieleverette

  January 2020

  Hi Pablo,

  
  

  I am having the same issue, and it is asking me to delete the files from the host, and I am worried it will delete my theme customizations.

  
  

  Can you please let me know how to do this without deleting anything that we've worked on customizing?

  
  

  Thanks
  
• Bryan

  January 2020

  bonnieleverette
  

  This is not a correct way to do it. This option is for deregistering old websites that we do not want, but are still registered.

  
  

  Please just use the betheme dashboard in wordpress to deregister it manually, then use the tool again to check if this key is registered somwhere else. If it is, deregister from there, if it is not, regiister the theme again.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next