Theme & Updateproblems

edited February 2020 in Theme support
I have several problems. 
1. I cannot make any updates, I get the following error message: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature . What is this problem and how can I solve it? I have already checked the Item Purchase Code with the correct connection, deleted it and added it again, disabled all plugins etc. . Nothing works. 

2. I am building a Onepager with the example theme University. The menu should lead to different sections of the page.  The menu does not connect to the page section, even though the ID is correct. I have tried everything but it does not work. How do I get the menu to connect to the page section?

3. when I create a new page section, it is not displayed on the preview page. So I cannot add any more page sections. Only when I delete something from the page will something new fit on the page. 

URL: 
https://kaufkraftdev1.neueseite123.de

I hope you can help me.

Comments

  • Hello,
    1)
    Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

    2) This is what you need to do:

    1. Go to menus and create a new menu - http://prnt.sc/f2v9he
    2. Name the menu and add a custom link with the ID anchor you will use
    later(do not use spaces). Add to menu -http://prnt.sc/f2v9th
    3. When the menu item is added to the menu, save and go to Manage
    Locations -http://prnt.sc/f2vafb
    4. You go to your main page, you see the new link but when you click
    nothing happens? No worries, it is because the link has to know where to
    scroll, to do this edit the page. -http://prnt.sc/f2vc36
    5. Edit the section to which you want the button to scroll
    -http://prnt.sc/f2vcho
    6. In the field Custom ID type in the id from the button, in my case, it
    was id=work, no hashtag there -http://prnt.sc/f2vgaz
    7. Remember to have the one-page option selected under the muffinbuiler
    -http://prnt.sc/f2vcm7

    If you do not want to use a normal menu to link the user to sections,
    you need to add a 'scroll' class to the custom link element. 

    3) Please provide us with your hosting environment settings, to do that please follow these steps:
    1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
    2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
    3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
    Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

    Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.


    Thanks
  • Hello,

    thanks for your help. This is the screenshot of our server: https://pasteboard.co/ITqOieA.png


  • So, about the third problem:
    Your "PHP_Max_Input_Vars" value is too small.
    Please contact your hosting provider and ask him about increasing that value to min.5000
    After that, everything will be saving fine.
    Thanks
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