Comments

• Pablo

  March 2020

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• BCDS

  March 2020

  Hello,

  I've followed all these steps but it still doesn't work.
  I can't update LayerSlider and WPBakery on my first website and LayerSlider on my second website.
  I bought 2 licences of Betheme.

  
  

  Thank you for your help.
• Pablo

  March 2020

  Did you try to update it couple of times? If you deregistered and registered it, it has to be refreshed on our database.

  Also, can you switch the wp language to english and send me a link to the screenshot of that error message?

  Thanks
  

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• BCDS

  March 2020

  Yes I tryed to update several times, and I deregistered and registered.

  
  

  Here are the error messages :

  
  

  Updating Plugin LayerSlider WP (1/2)

  An error occurred while updating LayerSlider WP: Update package not available.

  Updating Plugin WPBakery Page Builder (2/2)

  An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

  Disabling Maintenance mode…
• pputlitz

  March 2020

  You have to "delete" the plugin first, then go to Be|Theme > Install Plugins and then install it. Your settings should stay when you delete it. A db backup is recommended however. 
  
  This will allow you to install/update to the latest version.
• BCDS

  March 2020

  If I delete the plugin, will my layers be saved ?
• Bryan

  March 2020

  BCDS
  

  you must be trying to update the plugins from wordpress admin>plugins

  please go to wordpress admin>betheme>install plugins and update it from there.

  This is the only method for updating the bundled plugins.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• BCDS

  March 2020

  I did it but it still doesn't work.

  
  

  Updating Plugin: Layer Slider

  Update package not available.
• BCDS

  March 2020

  I's the same problem wih both sites
• Pablo

  March 2020

  
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your license key.

  
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• BCDS

  March 2020

  OK, I've just sent you all details.
• Bryan

  March 2020

  Hello,

  after disabling all of your plugins I was able to update the plugin with no issues. This is one of your plugins that was causing this issue.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• BCDS

  March 2020

  Which plugins causing this issue ?

  
  
• BCDS

  March 2020

  since you intervened Fusion Builder is not more installed.

  
  
• BCDS

  March 2020

  And Layerslide doesn't load others layers https://www.passionnementevents.com/rugby/tournoi-6-nations-pays-de-galles-france/

  
  

  
  
• Pablo

  March 2020

  We do not know which plugin can make that problem.

  We suggest to disable all of the not-supported plugins.

  
  

  You can find the list of supported plugins on that page, in the sidebar:

  https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048
  

  
  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• BCDS

  March 2020

  Hi,

  
  

  I'm sorry but LayerSlider doesn't work.

  
  

  The layers don't move as you can see here https://www.passionnementevents.com/sports-mecaniques/courses-endurance/24-heures-du-mans/

  
  

  Where as the is different layers.

  How can I fix it ?
• Pablo

  March 2020

  So, I created the page https://www.passionnementevents.com/non-classifiee/muffintest/ with all of the plugins disabled (I left WPML and Layer Slider enabled only) and it worked, slider was moving correctly.

  
  

  But, after enabling the same plugins you had enabled (+15 of them is not supported by us) it 'disabled' the website, please disable all of the plugins using this method:

  https://support.bestwebsoft.com/hc/en-us/articles/204301449-Deactivate-disable-Wordpress-plugin-via-FTP

  It will unlock your website.

  
  

  What I suggest, is to enable all of the plugin one by one (start from the most important, like WPML or LayerSlider) and test if the slider will be working properly.

  One of them is the issue-making plugin - it's just a classic plugin's conflict.

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next