Update to 21.5.5.1 keeps failing

rdmadmin · February 2020

I have tried this update several times and it kept failing. Now WP thinks I have the latest version because when I go to the WP Updates page it tells me all my themes are current. But on the BeTheme admin pages it still shows the Update to 21.5.5.1 button and in the upper right corner it says I'm still at version 21.2.

Don't know what to do from here.

The site is: tombstonecreekoutfitting.com

If you need to log in let me know and I'll send you credentials.

Thank you

Grant.

Pablo · February 2020

Hello Grant,

Please go to the Dashboard > Updates, there you should be able to update it.

Also, please clear cache of your browser.

thanks

rdmadmin · March 2020

I cleared my browsers cache, closed the browser and reopened. Tried to run the update again and I still get the following message

"An error occurred while updating Betheme: The package could not be installed. The package contains no files."

rdmadmin · March 2020

Sorry, the site is: https://tombstonecreekoutfitting.com

Pablo · March 2020

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Update to 21.5.5.1 keeps failing

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