Can't update Layer Slider

milankresoja · March 2020

Hello,

I'm not able to update Layer Slider.

In my WP Dashboard, when I go to BeTheme - Install Plugins and try to Update Layer Slider I get this msg: Update package not available.

All other plugins were updated without any problems, except of Layer Slider.

Thanks,

Milan

Pablo · March 2020

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

milankresoja · March 2020

Hello,

Ok that fixed problem with Layer Slider update.

Now, Layer slider is updated (like everything else on the website), but Layer Slider doesn't work.

Here's example: https://www.flexwareinnovation.com/testimonials/

If you try to click on Next/Prev icons, it won't work.

This worked fine before we updated Betheme to new version.

Also, we did already tried to turn off all plugins.

Pablo · April 2020

Are you using some other plugins or revolution slider on the same time?

Please disable all of the plugins, clear the cache of your browser and check, if only activated Layer Slider works fine.

Thanks

milankresoja · April 2020

I've been using only Layer slider and Revolution slider.

Like I've said, already tried to turn off all plugins and clear cache, didn't help.

Pablo · April 2020

Do not use the Layer Slider and Revolution Slider plugin at the same time.

If disabling one of them will not give you any results, please send us WordPress dashboard access privately thru the contact
form which is on the right side at
http://themeforest.net/user/muffingroup#contact and we will check what
might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Can't update Layer Slider

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