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Half of the page disapered

vali_m_92vali_m_92
edited April 2020 in Theme support
Hello

More than 50% off a page just disappeared. Even in the backend everything is deleted. I made the page all over again but the same problem happens again.
I made the site for a third time...but AGAIN more the 50% of the age just dont get shown in the frontend.... 
At least these are not deleted in the muffin builder...

This is one off our most important pages. So please help me to fix this problem.


Comments

  • PabloPablo
    Hi,


    Please provide us with your hosting environment settings, to do that please follow these steps:
    1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
    2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
    3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
    Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

    Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.


    Thanks
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  • vali_m_92vali_m_92
    edited April 2020
    Hi,

    Here is the link:

    Thanks
  • PabloPablo
    Hello,
    That's because of the 'php max input vars' value.
    Please contact your hosting provider and ask him about increasing that value to min. 5000
    After that, you will be able to save your page properly.
    Thanks
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  • vali_m_92vali_m_92
    Perfect, thanks!
  • myfranchiscpasmyfranchiscpas
    On the third of fourth redesign of our home page because of this, can't finish the site and launch.

    Edit the top and the bottom disappears, edit the bottom and the top goes. 

    Is the answer really a php max value? That makes no sense at all, that shouldn't delete content blocks that have been there for days and saved dozens of times. How can you get that content back? 
  • BryanBryan
    We do not delete anything. If there is not enough "max_input_vars" then the database cannot store so much information thus the sections are saved.
    We although do not see so often that this happens also to the sections at the top, mostly the bottom ones. In that case please also try to disable all of your plugins, and remeber to check the "input_vars" value on your hosting.

    We cannot help you with getting the content back, maybe your hosting has a copy.
    thanks
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