Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2 3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
Please tell me, does the logo change on some devices (like mobile) or it change on desktop too?
As I see, it's all of the time the red arrow directed to the right.
And one more thing - it's not related to the problem itself, but it's good thing to do - please ask your hosting provider to increase your 'max input vars' to min. 5000, because this is the minimal requirement for the BeTheme.
Good morning, good that you saw the red arrow, it should remain that way, but suddenly the icon changes, the format of the entire website changes with colored letters that are not, even the favicon changes, I send you the capture
He changes everything, on desktop, on mobile and what I have to do is enter and in the options, tell him again what the logo and favicon image is, because it is blank
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice! Please attach a link to this forum discussion.
Comments
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
Thanks
Good morning, good that you saw the red arrow, it should remain that way, but suddenly the icon changes, the format of the entire website changes with colored letters that are not, even the favicon changes, I send you the capturehttps://snipboard.io/ui58gf.jpg
He changes everything, on desktop, on mobile and what I have to do is enter and in the options, tell him again what the logo and favicon image is, because it is blank
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks