Error in Products page

EstherRuiz · April 2020

I have purchased and activated the template license and
everything went perfectly in the installation process, except on the store page (products), where the following message appears on the slide: / * Header | Below * /.header-below #Header .top_bar_left, .header-below #Header .top_bar_right {background-color: transparent}.header-below #Top_bar {position: static; background-color: #fff}body.header-below: not (.template-slider) #Header {min-height: 0px; padding-top: 0px;}

You can see here: https://alfredoatalaya.com/productos/

Could you tell me why and how can I eliminate it?

Thank you very much in advance.

Esther

Pablo · April 2020

Hello,

Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.

Thanks

EstherRuiz · April 2020

The problem is generated by the WP Bakery plugin. I could not correct it, so I had to create a new page for the store and it was fixed. However I would like to know how to solve a problem with this plugin. I have the license but it does not allow me to use it with this theme. It does not allow me to access the plugin design options. And I have a permanent notice on my dashboard that I can't delete: Important notice: You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it. And when I click on it the answer is: Sorry, you do not have permission to access this page.

How can I solve that? Even though I deactivate my license the notice continues and cannot be removed. Thank you in advance.

Esther

Pablo · April 2020

So, the problem with that text above does not appear anymore?

About the second question, did you try to update that plugin? You can do it through BeTheme > Install Plugins

Also, please send us a screenshot of that error message, it would be helpful for us.

Thanks

EstherRuiz · April 2020

I was taking a
screenshot of the error to send it to you and curiously it has been fixed. I
had just done a template update. I guess you have fixed that bug. I have had
this notice on my desktop for a long time without being able to delete it, and
fortunately it has already disappeared and I can now access the design options
of WP Bakery. Thank you!!

EstherRuiz · April 2020

I would like to ask you about another error that I don't know how to solve.

Why does the header slide not fit the available space on the store page of my website?

On all the other pages I don't have that problem and I have tried various sizes and measurements.

Thank you very much in advance!

The
issue is here: https://alfredoatalaya.com/productos/

Pablo · April 2020

Please head to the Theme Options > Header & Subheader > Header and turn on the "Minimalist" option, it should solve your problem.

https://prnt.sc/s7v3it

Thanks

Error in Products page

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