Betheme & Revolution Slider not updating

ryanphilex · May 2020

Hi,

We are having a problem with updating revolution slider AND Betheme.

Currently using Betheme 20.9.5.5 and trying to update to 21.6.1. The updater states it cannot be installed due to inconsistent files?

Unsure if it linked but we cannot update Revolution Slider from 5.4.7.4. It states the update failed due to files being empty. Since then the slider has disappeared and we have had to put a poor temporary slider in its place.

Wordpress itself is fully up to date. We attempted the slider update BEFORE the Betheme update

Any help would be appreciated

Pablo · May 2020

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

ryanphilex · May 2020

Hi

Thank you. I have followed the steps but cannot find how to re-register my domain with my purchase key. It is not visible in my wordpress portal. I fear if I disable everything it will impact my live site.

Pablo · May 2020

Your theme options and content will be safe - you will not lose anything.

If you are worried about it, you can do a backup first, we strongly suggest to use this plugin:

https://wordpress.org/plugins/duplicator/

Thanks

Betheme & Revolution Slider not updating

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