I cannot update the Theme. The package contains no files

SantiFdezMunoz · May 2020

Hi,

I'm trying to update my BeTheme from 21.3.7 to 21.7.1 but I get the following error (The error is in spanish, so the text below is translated into english)

An error rises while updating Betheme. It cannot deflate the package. The package contains to files.

Please advice.

Bests

Pablo · May 2020

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.\

thanks

SantiFdezMunoz · May 2020

Hi Pablo,

After deregistering and registering again the license, it worked perfectly.

Thanks!

I cannot update the Theme. The package contains no files

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