After update Betheme - the header is gone - website not correct outlined.

Comments

• Pablo

  May 2020

  Hello,

  Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.

  thanks
  

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• Krutzen_Paul

  May 2020

  No solution the slider is gone.[rev_slider home2] . Before I had no issue's
• Pablo

  May 2020

  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

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• Bryan

  June 2020

  Hey,

  the slider and the header work fine:

  https://prnt.sc/srlp3l
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Krutzen_Paul

  June 2020

  Hi Bryan, Thanks for the update. But on my side it is not working. Check https://www.koffie.mobi/ Your screen dump is when you are working in wordpress and it's not what you with the browser in google for example. Please check and support me. (header menu is gone and the outline is not correct)
• Pablo

  June 2020

  Your menu is not visible because of some third-party plugins which we do not support.

  I tested it with all of the plugins disabled (I left only the supported plugins turned on) and it worked successfully.

  
  

  You have to find which one is making that problem (by enabling one by one) and get rid of that plugin.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Krutzen_Paul

  June 2020

  Very strange I never had any issue before in earlier version. Please advise how to fix the plugin issue. And set the website working with headmenu and perfect outline.
• Pablo

  June 2020

  Sorry, but we are not able to tell you where is the source of a problem - we support only the plugins which are listed on this page, in the sidebar:
  https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048
  

  
  

  All that we can suggest is to find the issue-making plugin (by disabling or enabling plugins one by one) and get rid of him.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Krutzen_Paul

  June 2020

  Pablo thanks for your support. Please close the topic