Contact details are gone on my website

Ma-in · June 2020

Hello,

For a client a development a website. I have installed your theme on a subdomain but the contact details at te end of the page are gone.

Perhaps the details will well be displayed in de muffin options. Can you fixt this bug?

I have already re-install the pre-build version but i won't work. I want the contact from the pre build website.

Subdomain: http://development2.crocotta.nl/

Kind Regards,

Martin

Pablo · June 2020

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

Ma-in · June 2020

Hi!

Here is the screenshot. https://pasteboard.co/JdVNlDZ.png

Let me know if it works

Thanks!

Bryan · June 2020

hello,

your max_input_variables and time limit values are low.

Please increase "variables" to about 5000 and the time limit to 60 - 120

You will have to contact your hosting provider to do that.

thanks

Ma-in · June 2020

So if the fix it then this problem will be solved?

Bryan · June 2020

This is the first thing that is the most common problem with those kinds of issues.

If this does not help, we will check other things.

thanks

Ma-in · June 2020

Oke i understand. My hosting provider have upgrade te limits. I see that the contact details still gone. What have i to do?

Pablo · June 2020

Can you resave your page?

It should solve the problem.

thanks

Ma-in · June 2020

It still don't work if i refresh the page. Also incognito mode is don't work!

Pablo · June 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Ma-in · June 2020

Hi!

I have send my password trough the contact form.

Here is the link of the website: http://development2.crocotta.nl/wp-admin/

Pablo · June 2020

You do not have any contact form created, so how it could work?

https://prnt.sc/t5i1zb

Also, your last column content is empty, you should provide the shortcode of exisiting contact form there.

https://prnt.sc/t5i33k

thanks

Ma-in · June 2020

Hello! But how can i create this on my footer of the page? Thats not a contactfrom right?https://prnt.sc/t7cz87

Pablo · June 2020

It's not a footer - it's created with the Muffin Builder as last section

Just create two wraps and try to recreate it using the column items

Thanks

Ma-in · July 2020

Its fixes so this can be closed

Thanks for your good help

Contact details are gone on my website

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