Theme options doesn't work

matbisk · September 2020

Hello,

i can't see theme options. Theme options menu appears on the sidebar but the rest is blank. Nothing show up and click on the menu doesn't work.

Any suggestion?

thanks

Pablo · September 2020

Hello,

Please disable alll of the plugins, clear the cache of your browser and check, if the issue still exists.

thanks

matbisk · September 2020

It works, thanks!

RichterF · September 2020

This isn't helpful. The console clearly shows a jQuery error that something is undefined.

Uncaught TypeError: wp.codeEditor is undefined
mfnOptions https://fxxxxxxxxx/wp-content/themes/betheme/muffin-options/js/options.js:25
each jQuery
mfnOptions https://xxxxxxx/wp-content/themes/betheme/muffin-options/js/options.js:15
https://xxxxxxxx/wp-content/themes/betheme/muffin-options/js/options.js:145
jQuery 4
options.js:25:7

Pablo · September 2020

RichterF,

Please send a link to your website.

Also, is your WP, BeTheme and all of the plugins up to date?

Thanks

RichterF · September 2020

All up to date. WP 5.5.1, Plugins as well, PHP 7.4.9. Website from my client is still a adult themed site. Problem also appears on other clients websites with this version of BeTheme.

Pablo · September 2020

Hey,
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

RichterF · September 2020

I'm afraid this is not possible since I'm using 2FA and the login form is whitelisted only for certain IP ranges.

Pablo · September 2020

Can you disable it for an investigation time?

We have to check, where is that issue coming from.

Thanks

RichterF · September 2020

Okay I just have send over the dashboard access for you.

Pablo · September 2020

You did not attach the link to your website.

Please send an access to your website once more, but this time, attach an url to the website

thanks

RichterF · September 2020

I thought I already sended the URL to my site here? Anyway I resend the email and added my login data in it and the url to my dashboard. I disabled the 2FA and any limitations temporary for you.

Pablo · September 2020

I have to ask you for reinstalling the parent theme of betheme, simply remove the betheme folder and install through the ftp or wordpress the new package from themeforest.

You will not lose any of your content, because all of them are stored in the database, but if you would like to keep them safe, make a backup first, we suggest to use this plugin:

https://wordpress.org/plugins/duplicator/

thanks

RichterF · September 2020

Okay I deleted the betheme folder via FTP and uploaded a fresh betheme installation i downloaded from my themeforest user account.

I made before a backup from the whole database via cPanel don't worry

Pablo · September 2020

You had the "Syntax highlighting" disabled, which is necessary for our theme now, because we highlight the custom css/custom js codes from the latest version.

It can be changed in the profile settings, see the screen:

https://prnt.sc/ubdt87

It is a bug indeed, we'll fix it in the next update - thanks for introducing us that problem!

thanks

RichterF · September 2020

Oh man! Thank you

I'm glad now I can apply that to my clients as well.

Theme options doesn't work

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