Theme options cleared on update

handsbelgium · September 2020

Hi,

Whenever I try to update any of the theme options (custom stylesheet, logo, ...) all of the options are cleared and all the fields are empty. I get the default betheme header on my website, ...

Thank god I've created backups.

Can you please check?

Kind regards,
Dries

Pablo · September 2020

Hello,

Please send us a link to the phpinfo file,

see how to do it in this tutorial:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

handsbelgium · September 2020

Hi Pablo,

Can I send you this in PM or something (non-public)?

Kind regards.

Pablo · September 2020

Please send this information and link to your website privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

handsbelgium · September 2020

Done.

Pablo · September 2020

Please update your theme to the latest version, right now it's kinda old.

Also, if your wordpress is not 5.5, update it too

thanks

handsbelgium · September 2020

Wordpress is up-to-date

Updating theme to latest version did not fix the problem.

Pablo · September 2020

Can you check, if it will start to work, when all of your plugins will be disabled?

Do not forget about clearing the cache of your browser

thanks

handsbelgium · September 2020

I haven't installed any new plugins since it stopped working. Before everythink was working OK so plugin can't be the cause of the problem.

Pablo · September 2020

Yes, but the latest version of WP provided a lot of compatibility issues with not-updated plugins.

That's why I ask you to do that.

If after disabling plugins, this issue will still appear, please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.
Thanks

Pablo · September 2020

The problem is with your Child Theme, you made some modifications which are corrupting the way of saving it to the database.

After switching to the parent theme, the theme options are saved correctly, take a look, I've created simple JS code and saved it in Theme Options > Custom CSS & JS > JS

thanks

handsbelgium · September 2020

Thanks Pablo!

Theme options cleared on update

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