problems with wordpress 5.5.1

adriana123 · October 2020

Hi there

I would need your help regarding my customers website wagnerbedachungen.ch

As we updated wordpress to 5.5.1 we are not able to do any changes in wordpress anymore. I can not edit the textboxes and anything else. It always says "refresh" but nothing happens?

Aswell the plugin revolution slider is no more working and causes a fatal error. I already tried to figure it out in your forum, but I am not able to solve the problem alone.... Could you help me with that?

I very appreciate your help and best regards

Adriana

Phil · October 2020

Hello,

You need to update your Theme, please follow steps mentioned in "Update the theme manually" section on this topic

https://support.muffingroup.com/faq/how-to-update-betheme/#manualupdate

Thanks

adriana123 · October 2020

Hi Phil

Thanks for your fast feedback.

I am not sure I understand right.... Is the betheme template on envato (in my download section) automatically the newest version? It is not working...

Thanks and regards

Adriana

adriana123 · October 2020

When I follow this instruction the webpage is nomore looking like before.....

Phil · October 2020

Sorry, but I did not noticed any changes and it looks like before to me.
Can you send me a link to screenshot with your issue?

Thanks

adriana123 · October 2020

Yes sure, this is what I mean: https://ibb.co/ftQ5qB6

As you can see the website is no more looking like the website before. Thats why I uploaded again the "older" betheme version......

Phil · October 2020

Can you make a subdomain, duplicate your website there using duplicator plugin, update it and send us a link to it, please?
https://wordpress.org/plugins/duplicator/

Thanks

adriana123 · October 2020

No unfurtunately not... Very hard to understand how this can happen due to a wordpress update... can you help me with that?

Phil · October 2020

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

Pablo · October 2020

Well, your Footer is really huge and it was set to be "Fixed", which means that it will be always visible and it was above the content.

I changed it to "Default" footer style in Theme Options > Footer and it works fine then.

Thanks

adriana123 · October 2020

thank you for your help - really appreciate it. So now I can upload the newest betheme version and the rev slider will work again?

Phil · October 2020

Yes, you can go ahead and update it

Best regards

problems with wordpress 5.5.1

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