Responsive Parallax Settings not working

Alboraida · October 2020

Hello,

We have a Parallax image that is not working on mobile and ipad. In the mobile case, the image is shown, but there's no effect, and in the ipad case, the image is shown with a big size. Parallax effect doesn't work here too.

We have tried to activate the parallax plugin in theme options - addons - plugins, and in theme options>responsive> general, but there seems to be no changes between the previous settings and the old ones. Am I missing something? I'm testing the responsive in an ipad air and an iPhone XR.

Thank you very much,

Phil · October 2020

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks

Phil · October 2020

Well, you need to change "Background | Position" to "Parallax", because IOS does not support position fixed.
https://prnt.sc/v4nr15
https://prnt.sc/v56rft

Thanks

YuriVercosa · October 2020

Hello,

I had the same problem, link is http://fozsustentavel.com.br.

Works fine in PC, but on mobile doesn't. Parallax and other effects seems not to work too.

YuriVercosa · October 2020

To be specific, the link is https://fozsustentavel.com.br/inovacoes/nivel2/

Phil · October 2020

I see that your webiste has couple of errors.
Please, fix them and check if the issue still appears.
https://prnt.sc/v98lok
https://prnt.sc/v98mn4
https://prnt.sc/v98ncl

Thanks

Responsive Parallax Settings not working

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