I am upgrading my old version of Be Theme, But I can add or change my new license. The Dashboard is blank.
Thank you!
Hello,
Can you tell me from which version you are upgrading?
Also, please, send me a screenshot of your dashboard.
Please, check if this issue appears on the other browser and if yes, please turn off all of the plugins and try to update your Theme then.
Thanks
From the version 15.9
Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.
thanks
I am ready remove the old theme, the child theme was added and active. Same problem.
?
Hello!
Please deregister and register your website. After that you should have everything working fine. To know how to do this, please, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
There you will find instructions and a link to our license tool.
But, I need to remove the current added in my site to add a new one.
You should still check the link I sent you because you will find there the tool and instructions that will allow you to manage your license keys.
Comments
Hello,
Can you tell me from which version you are upgrading?
Also, please, send me a screenshot of your dashboard.
Please, check if this issue appears on the other browser and if yes, please turn off all of the plugins and try to update your Theme then.
Thanks
From the version 15.9
Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.
thanks
I am ready remove the old theme, the child theme was added and active. Same problem.
?
Hello!
Please deregister and register your website. After that you should have everything working fine. To know how to do this, please, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
There you will find instructions and a link to our license tool.
thanks
But, I need to remove the current added in my site to add a new one.
Thank you!
You should still check the link I sent you because you will find there the tool and instructions that will allow you to manage your license keys.
Thanks