The package could not be unziped.

Airadine · November 2020

When I try to import a pre-made template it says The package could not be unziped.

Pablo · November 2020

Hello,

1) Is your theme and wp up to date?

2) Did you try to download the pre-built website when only required plugins for demo are enabled?

3) Is your PHP Version 7 or higher?

Thanks

Airadine · November 2020

Is your theme up to date? Yes. I just bought it yesterday so it should be.

Is my wp up to date? Yes.

Did you try to download the pre-built website when only required plugins for demo are enabled?

Yes. It's a fresh install so there are no other plugins installed.

PHP Version 7.3.14

Airadine · November 2020

What do you think the problem could be?

Yes /uploads and /themes is 755

Airadine · November 2020

Hello?

Pablo · November 2020

Please head to the BeTheme -> Dashboard, and tell me, is your ZipArchive shining green? It should as well.

If it's not, you have to contact your hosting provider to set it up.

thanks

Airadine · November 2020

All of my system status marks are green check.

Airadine · November 2020

Airadine · November 2020

Is there a way to import the templates manually?

Pablo · December 2020

Well, there is no way to import them manually, we do not provide (we did not ever try it).

Can you contact your hosting provider and ask him about logs, what kind of error does he get while this error appear?

Thanks

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