Deregistering a Theme
Hi
I'm getting the following error in wordpress when deregistering the theme.
Referer domain is different than registered domain.
I bought a new theme because my client doesn't have access to the email they purchased their theme and we need to update it. I want to update the theme with the new license key.
Please advise.
Comments
Hello!
If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
There you will find instructions and a link to our license tool.
thanks
Hi Support
When I got to the link and add my purchase code and Envato ID, I get the following error: The purchase code has not been used to register Betheme or the username does not match the purchase code.
Link: http://api.muffingroup.com/licenses/
Please advise on what to do next.
Thanks
Hello,
This tool you have pasted is only for deregistering the license key, and when it's not registered anywhere, then it throw the "Error" message.
Please, check the following link to know how to regiter your Betheme.
https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
Thanks
You guys are sending me around in circles...wth!
As stated I stated in my 1st post when I'm in the WP admin area and try to deregister the theme, I get an error:
Referer domain is different than registered domain.
I don't have access to deregister the license key that the site is currently using. I want to add the new license key I purchased so I can properly register thingss.
Please advise.
In this case, you should contact us through the contact form on themeforest profile, here, on the right side at http://themeforest.net/user/muffingroup#contact
Remember, attach the license key, the screenshot like in your previous reply and describe the issue once more
This issue is not possible to solve by us, only e-mail support can do that because only they can manage the license keys.
Thanks