Content missing?

plexustech · April 2015

I can see the content on the front end of the website. When I try to edit the content in Muffin Builder, for instance a list, or a box quote, the box labeled "Content" is totally empty, missing the text and html I added in there. I just recently updated the site to 4.1.1 WP, and Im on version 6.3 of the Be theme running a child. Am I overlooking something obvious here?

Thanks

Chris

Albert · April 2015

Hi Chris,

please show us what you mean because we are not sure what exactly does not work.

plexustech · April 2015

http://screencast.com/t/jgLqQD6zQL0

here is a screencast of the problem I am experiencing with the empty content window in muffin builder.

hope this helps,

Thanks

Chris

Albert · April 2015

To be honest, this is first time when we see something like that. Please update theme files via FTP because maybe something wrong happened with theme files and that's why it does no work as should be.

leadmanager · April 2015

Hello,

i got the same issue.

any fix?

Albert · April 2015

@leadmanager Try to re-install theme or wordpress if theme re-installation won't help.

akanights · April 2015

Just purchased it. I have the same problem. I tried on a local server too, no change. I run Wordpress 4.1.1 and Be 7.4.

akanights · April 2015

Just figured that it only happens on my Chrome Mac browser. Just tried with Firefox, it displays correctly.

Hope that helps!

Albert · April 2015

@akanights Please try to re-install theme because this problem is not related with theme at all.

plexustech · April 2015

I udated chrome to Version 44.0.2376.0 dev-m (64-bit), updated wordpress to 4.1.2, and updated BeTheme to version 7.4, and still have the same issue in chrome. I disabled every extension I have, and that didn't help. I can use Firefox obviously, but would prefer to figure out why it isn't working in chrome. I would have to disagree that it isn't somehow related to the theme or the muffin builder if multiple people are now experiencing the same thing.

On a side note, I am not getting any of the emails from you guys saying this ticket was updated... I checked our spamfilter, and it appears you are currently blacklisted on RBL. a quick blacklist check of muffingroup.com shows that your IP 94.23.27.38 is on 4 blacklists... so its likely that no one is getting your mail, just thought you should know.

Albert · April 2015

@plexustech Please send us access to your dashboard on pm because that's the only way how we can check it under Chrome as on our side everything is fine. About our IP, we had some attacks last year because of revolution slider plugin which was somewhere on server but everything was sorted and since long time everything is fine and better secured.

jorgeromo · April 2015

I also have this problem and the only way to edit is using Firefox. I'm using Chrome Version 42.0.2311.90 (64-bit).

Albert · April 2015

@jorgeromo You have exactly the same version as we got and on our side everything works fine so we have completely no idea what could be wrong on your side.

gidf312 · April 2015

There is definitly some bug becouse i have the same problem discussed here:

http://forum.muffingroup.com/betheme/discussion/4165/muffin-builder-column-item-does-not-display-content#latest

I have deactivated all Plugins all software is on the newst Version (chrome, theme, and wordress)

Albert · April 2015

@gidf312 Where exactly you got this problem? Under all browsers or just one of them? Please give us more details with some screenshots.

zakabsalan · May 2015

I also have this problem, where no content is being displayed under "Column Content" when using chrome. Firefox works fine.

plexustech · May 2015

Are you using the dev-m version of chrome too? Version 44.0.2383.0 dev-m (64-bit)

when I checked it on a win7 machine running standard chrome 42.xxx it worked fine. I think its related to the beta version of chrome.

Albert · May 2015

@zakabsalan As @plexustech mentioned, the problem is related with Chrome beta version. So or install recent stable version 42 or use other browser because we can't be responsible for Chrome bugs. The same thing happen in the past when 42 version was beta and when they relased stable version everything was working properly.

Content missing?

Comments