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Contact Form Not Working

StillInLoveStillInLove
in Theme support

Greetings, everyone. My problem is, when I try to send a test message from the contact form that is found on the "Contact Us" page of my website, the message is not being delivered to the email address where it's supposed to be delivered.

Comments

  • PhilPhil

    Hello,

    Please, be sure that you did not make any typos in your email address.

    If you are sure that you did everything correctly, please, turn off all of the plugins (except Contact Form 7), and check if this issue still appears.

    You can also send us a link to your website, so we could take a closer look at it.


    Thanks

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  • StillInLoveStillInLove

    Hi Phil. Thank you for your prompt reply. I followed your instructions to disable all plugins with the exception of Contact Form 7 and that did not correct the issue. Do you think it is in the realm of possibility the theme I currently have installed may be corrupt? I say corrupt because a freelancer I was working with installed it on my site prior to me purchasing the license. My site is https://stillinlove.info Thank you.

  • PhilPhil

    I see that you do not have the newest version of Betheme.

    Your is 20.7.2.1 and the newest one is 21.9.4.

    Please, update it and check if this problem still appears.


    Thanks

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  • StillInLoveStillInLove

    Hi Team:

    No. The problem was not fixed with the theme update.

  • PhilPhil

    Please send us WordPress dashboard access and ftp access to your server privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

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  • StillInLoveStillInLove

    Hey, Phil:

    You said to send you login credentials privately, and someone replies, " what is the information you send for?"

    Am I missing something?

  • PhilPhil

    Maybe you forgot to write some information.

    Please, send this once again and be sure that you put these informations in the message:

    • the URL to your website in development,
    • your login,
    • your password,
    • a link to this forum to this forum discussion.

    Thanks

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  • StillInLoveStillInLove

    I wrote the information exactly as you asked to write it. The instructions as you wrote them on December 5, were quite clear.

    Any information I failed to submit was because it was not requested. And, it would appear, they were also not briefed on this issue.

    There is not one bit of additional information you're now asking me to submit that they don't already have.

    Thank you.

  • StillInLoveStillInLove

    Ok, I now see my mistake. I failed to add the link to the forum discussion. I'm sorry. I apologize.

  • PabloPablo

    I tested it, and the contact form works perfectly, the mail is coming to my inbox.

    obraz.png


    Please be sure, that you do not have your incoming messages in the SPAM folder or you did not make any typos inside the "TO" form configuration.

    thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • StillInLoveStillInLove

    Hello, Team:

    I'm happy to report that emails sent through my contact form are now working perfectly as designed, although they are going straight into my "Junk" folder. But that's not a big issue. I just have to now figure out how to have Outlook stop sending them to the "Junk" folder.

    Thank you. I appreciate your help and your patience.

    : )

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