Update of Formatting of external Form

edited January 2021 in Theme support

I integrate a activecampaign form - I know you are not supporting this...BUT

  1. the settinng is set to use CSS from activecampaign - see pic 1
  2. inside the settings menu the preview of the form is "perfect" -see pic 2
  3. when I use the shortcode in a standard column ....formatting is messed up -see pic 3

So, even though the settings say otherwise, the formatting is "overruled" by some settings within Betheme / WP. Can that be avoided???

Thank you

Link: https://oahiki.org/

Link of messed up content:

https://oahiki.org/survey-de?preview_id=604&preview_nonce=786f8b89c5&preview=true


Pic 1

Pic 2 this is how it should look


pic 3 this is what happens inside Betheme /WP :((


Comments

  • Hello,

    As well you noticed, we do not support this plugin, and we do not know how it works.

    I think that if you want to make it work, you will have to modify the theme files, but we do not support such customization either.


    Best regards

  • Hey Phil,

    thank you, but after some more review - this looks like a somewaht unfair answer


    in Betheme / Theme Options / Colors / Forms --> there are color -settings obviously for forms

    ....these settings are "active" for the form I use .....just not for all components

    So, I think it is fair to ask for support regarding Betheme functionality, right? My questions are

    ....what forms / components are supported here? And which ones are not?

    ....obviously text-styles are changed on the process: which text-styles are applied? Whats the "rule"?


    Thank you!

  • All supported plugins for our theme can be found on this page, in the sidebar:

    https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048


    obviously text-styles are changed on the process: which text-styles are applied? Whats the "rule"?

    Can you explain it to me greater, please?

    thanks

  • edited January 2021

    Sure, yes! . --> link: https://oahiki.de/survey

    The 3 pic below are actually the exact same activecampaign form - all inside a single WP / Betheme homepage.

    So, the form which obviously correctly imported into WP (see pic 1) is manipulated rather randomly (see Pic 2) by either Betheme or WP: Many but not all text / styles are canged but not all of them.

    Pic 3 shows that Betheme settings are actually also impacting this form - the background of this one element can be changed by available Betheme settings in /Colors /Forms....other but not the other Elements in the same form.

    pic 1: preview inside the Settings / activecampaign section Setting: [Use ActiveCapaigns form CSS] = Y


    Pic 2 Appearance on a page (shortcode added in column)

    Most but not all text are different style by size / wheight/ font ...... linebreaks are added following the "O" of radio-buttons


    PIC 3 Settings changed in Betheme / Theme OPtions / Color / Forms ...background


  • edited January 2021

    UPDATE: there was a conflict of CSS causing most of the issues - I can fix that now in CSS.


    ONE questions remains: the added linebreaks after the radio-button-icons: How to get rid ogf these????

  • Sorry, but I do not know what linebreaks are you talking about.

    Can send me a screenshot pointing it, please?


    Thanks

  • edited January 2021

    I did some more testing:

    this "linebreak" / incorrect positioning of the elements is never happening in Wordpress...unless Betheme is activated.

    I did all the same on a similar Wordpage site without Betheme: no problem! Only as soon as I activate Betheme ....something is messed up. So, to me this is clearly a Betheme bug.

    I guess it can be fixed with some CSS magic - but thats beyond my expertise.

    Is there any way to escalate this to get somebody to look at it??

    Kind regards Claus

  • Unfortunately, we cannot help you with it because we do not know how this plugin works, but I believe that your webdeveloper should be able to help you to modify it as you wanted.


    Best regards

  • so, I can show that Betheme is messing up a form ....and you tell "unfortunately..."???

    Again: Is there any way to escalate this???

  • The Betheme is "messing up a form" because it comes from unsupported plugin.

    If you are looking for someone that will be able to help you with custom codes ,please, check the following link https://wpkraken.io/?ref=muffingroup.


    Best regards

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