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The Sticky header not working after migration

binwebonlinesolutionsbinwebonlinesolutions
in Theme support

Dear:

        I have made the transfer of a site that Betheme has, to a new domain, and I have done it with All In One Migration.

The problem is arising that the Sticky that is activated in Theme Options -> Header -> Sticky -> ON is not working for me.

The WordPress version is 5.6 and the theme has version 20.9.5.8.

I have tried to update, uploading new version, and the site is corrupted on the frontend.

At the moment, I need to solve the Sticky issue since it works on its original site, and everything is ok.

The hosting is Siteground and I have already flushed the cache.


I appreciate your prompt help.

Thank you very much

Leonardo Grabow

Buenos Aires, Argentina

Comments

  • PhilPhil

    Hello,

    Your sticky header is not working because of your version of Betheme. There was an issue with WordPress 5.6, and the sticky header fixed in version 21.9.5.

    Please, try to migrate your website once again but this time, use the Duplicator plugin. We used it many times, and we never had problems with it.

    https://wordpress.org/plugins/duplicator/

    After that, please, update your Betheme to the newest version and check if these issues still appear.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • binwebonlinesolutionsbinwebonlinesolutions

    Hi Phil and thanks for your quickly reply.

    I can´t use Duplicator because the site it´s have 3GB of information.

    The plugin Duplicator free,i can´t use for.

    I can update the theme, and now have this error:

    Ha habido un error crítico en esta web.

    Aprende más sobre la depuración en WordPress.


    Do you can help me for resolve this?

    I try more information with WP Debug and i not receive more error.


    Thanks

    Leonardo Grabow

  • PhilPhil

    Please, turn off all of your plugins, and try to update your theme with them disabled.

    Also, if you are using child theme, please, switch to parent theme, and check if this issue still appears.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • binwebonlinesolutionsbinwebonlinesolutions

    Hi Phil

    You are correct, the problem it´s with Child Theme.

    do you can help me?

    How I can detecting the problem when this case not continue with child theme?


    Thanks

    Leonardo Grabow

  • PhilPhil

    Sorry, but I do not know what modification you made in child theme and what is causing this issue.

    Moreover we do not provide support with child theme customization, so unfortunately I cannot be any help to you in that case.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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