Logo not showing

islandhop · September 2015

Hi,

I have used your betheme for a long time and the logo shows up no problem without any issues on our current site.We are moving to a new domain have installed the latest version of Betheme but the Logo just shows white background we have added css but this did not help,

We really need to resolve this it works fine on the sticky head, also your demo logo does not show either where using the classic header with your software demo. Any help would be really appreciated.

Regards

Lee

Albert · September 2015

Hi Lee,

any url to site where logo does not work as should?

islandhop · September 2015

Hi,

Thanks for quick reply please take a look here https://unblockmytelly.com/index.php/home-2/

Regards

Lee

Albert · September 2015

If you look at http://pasteboard.co/odAKpGN.png, you see that the logo you used for site does not exist. This is the reason why it does not display.

islandhop · September 2015

Hi,

That's very odd as the sticky header is using the same logo and it does show. It's uploaded and shows in Media.

I just renamed it and uploaded it again and it shows for one sec and then does not show and in the source still say's (undefined) but this is with all logos including yours from the demo site.

Regards

Lee

islandhop · September 2015

Hi,

It must be something causing this, I have just added the logo as an image at the bottom of this page and it shows https://unblockmytelly.com/index.php/how-it-works/

Regards

Lee

islandhop · September 2015

Hi,

After further test's we can conclude that their must be an issue with the code, we uploaded the file as an image and it worked, as logo still shows error, uploaded your logo same error.

We then installed an older version of betheme and added the same logo and it worked first time here https://unblockmytelly.com/testvpn/ so the issue must be with the theme, as mentioned above you can see the logo it's the same file we can show it in the uploads folder.

I really need to get this fixed as we do not wish to use the older betheme version.

We can supply admin details so you can actually see that the logo is uploaded when the code say's it is not.

Please help us resolve this.

Regards

Lee

Albert · September 2015

We guarantee that issue is not related with theme because we tested this already and it works fine. There must be something wrong on your side. As we see, logos for sticky and mobile works properly and only main logo doesn't. We recommend to upload different logo/image and check if this will help. If not, then please update all theme files via FTP only.

guywijnen · February 2018

Hello!

My logo is not showing on www.kwekerijamsterdam.nl can you please help me out?

Bryan · February 2018

guywijnen
Hi,
the logo is white and it is on a white background.
thanks

YuriVercosa · January 2021

I have the same problem. Its seems that code have an issue. I already test in tree different browsers, several image formats but the logo only appears from time to time.

https://portalfranquiaslucrativas.com.br

Phil · January 2021

Hello @YuriVercosa,

I noticed that you do not have the newest version of Betheme.

Please, update it and check if the issue still appears.

From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register the license, and you will be able to update the theme, install newest plugins and import pre-built websites with sliders. We are not including rev-sliders and plugin updates in the theme package.

Thanks

manupkp · January 2021

Just installed BeTheme and a Pre-built website (Lab). The logo is not showing, no matter what I try. There's not even an empty space where it should be, even though the source code looks like this...

This is frustrating since I bought two themes this weekend and scrapped the first one because it didn't do anything I wanted. Bought BeTheme thinking that I'll have no problems with it and pretty much the first thing I do with it is a problem. The original (Lab) logo didn't show up either.

All the Best,

Manu

Phil · January 2021

Hello @manupkp,

Can you turn off the Under Construction, please?

Because I cannot investigate the source of your issue now.

thanks

manupkp · January 2021

https://forum.muffingroup.com/betheme/discussion/comment/193710#Comment_193710

It's off now.

manupkp · January 2021

Just noticed that the logo does show up in mobile menu... just not on desktop.

manupkp · January 2021

Hmmm.. also I got it working by clicking on "overflow logo" in the settings. I guess I can go forward with that. Need to make it smaller.

Phil · January 2021

So, everything is working fine now?

Is there anything else I could help you with?

Thanks

manupkp · January 2021

https://forum.muffingroup.com/betheme/discussion/comment/193779#Comment_193779

Not at the moment, thanks!

sylvainmillet · February 2021

Hi !

Same problem, le logo on the sticky bar won' t change.

I deleted the 2 old media "restaurant6" from the theme (trattoria) but it continues to display in WP and no longer displays online (broken file) I found the solution for the footer.

In the source code at line 170, the link of the deleted logo file continues to be written !

Help would be appreciated.

Thank you

https://dj-sylvainmillet.paris

Phil · February 2021

Hello @sylvainmillet,

Please, turn off all of the plugins, resave theme options, refresh your cache, and check if this issue still appears.

Also, if you are using child theme, switch to parent, and check if it works then.

Thanks

sylvainmillet · February 2021

Thanks, It stil the same.

Pablo · February 2021

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

Pablo · February 2021

Hello,

Your logo was set, to image which does not exists, I mean, the link to logo was linking to url, which was redirecting to 404, you simply did not change the logo to yours.

I changed it to some image from your media gallery in Theme Options -> Global -> Logo

Thanks

sylvainmillet · February 2021

Thanks a lot to fix this problem. I don't know how you do that. But now it's great.

Logo not showing

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