Youtube video problem

bazzjazz · May 2016

Hi - When I use either the Video item and add in the youtube code for my video, or use the Visual Editor item and add in the iFrame code, the video won't play.

I get a black screen with the message "An error occurred. Please try again later. (Playback ID: qgpT9bb6pZpkQwvA)".

When I use the iFrame code on a standard page (no Muffin Builder) the video plays fine.

Do you have any suggestion as to what is wrong?

Thanks,

Barry

Albert · May 2016

Hi,

please send us link to page where video does not work and we will have a look on it.

bazzjazz · May 2016

Hi - sorry for only getting back to you now. I have changed the content and now don't need to have the video where it was.

But I set up a test page for you: http://newsite.orogengold.com/index.php/mutsk/

thanks for your help.

Barry

Albert · May 2016

Ok, thanks. As we can see, the video link you used does not exist. Just try to open the following file: http://www.youtube.com/embed/YsfCu26Nh Q?wmode=opaque and you will see that such video doesn't exist.

bazzjazz · May 2016

That's very strange, here's the link to the actual video:

Albert · May 2016

But it's completely different video ID from what you pasted onto your site.

bazzjazz · May 2016

I don't understand this... I had copied the code from the URL on the YouTube site and it would play fine using the standard iframe code on a standard page, but not in Muffin Builder.

However I have checked code again and can see you are correct. I tried it agin and it works fine.

Not sure what was going wrong but it was definitely more than just the wrong code!

Anyway, it's working fine now, and thanks for your help and patience.

Barry

Albert · May 2016

Good to know that all works fine

cbrdck · May 2017

Im having the exact same problem. I try to copy/paste the youtube url, but i get "an error occured" when i try to play it on the site. dunno what i can possible do.... heres the link to the page

http://www.exactbodo.no/hjem/?page_id=239