Updated Failed: The package could not be installed
Hi There
I tried to update the theme on www.drgt.com and got the following error message:
"Updated Failed: The package could not be installed"
We are running the latest version on Wordpress and the PHP version is 7.4.
Please can you assist.
Thanking you in advance.
Regards
Warren
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Hi Phil
Great, thank you this worked. Much appreciated.