Page will not save and update

elisalew · March 2021

Hello,

I am unable to save and update any content on my website. I can access each page, click on the pencil icon, edit the content, click on SAVE CHANGES, but when I click on blue "UPDATE" button in the right upper corner, it stays gray and nothing on my page updates. I have tested this on multiple browsers

Screen Shot 2021-03-24 at 11.29.22 AM.png

Phil · March 2021

Hello,

Please share with us your PHPINFO file. It's really necessary right now.

If you do not know how to do it, please check this topic:

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Please, also turn off all of the plugins, and check if this issue remains.

Thanks

elisalew · March 2021

Thanks for the reply. I tested all the plugins and the issue still occurs.

Here is the PHPINFO file: http://cubawellnessadventures.com/phpinfo.php

Pablo · March 2021

Hello,

You have to contact your hosting provider, because your server does not cross minimal requirements for the theme.

Please ask him, about increasing values like:

PHP Max Input Vars from 1000 to min. 5000
PHP Max Execution Time from 20s to min. 120s

After that, your pages should be updating correctly.

Thanks

elisalew · March 2021

HI. This is still not working for me. Even after I have made these changes, the theme is still not updating

Phil · April 2021

Did you try to turn off all of the plugins?

If yes, and it did not work, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

elisalew · April 2021

Thank you. I have sent an email with the credentials and a link to this discussion

Yes, I have already tried disabling all the plugins and still does not update.

Phil · April 2021

I noticed that you have a very old version of Betheme.

First of all, you should update it to the newest version.

Please head to the link we provided below, where you will find all of the information on how you can update the theme successfully.

https://support.muffingroup.com/faq/how-to-update-betheme/

If after that your issue will persist, please, let me know, and I will take a closer look at it.

Moreover, your content should not be gone after an update, but you can make a backup of your website with the Duplicator plugin.

https://wordpress.org/plugins/duplicator/

Thanks

Page will not save and update

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