Can't download

Comments

• Phil

  March 2021

  Hello,

  Sorry, but we cannot send the theme package to you directly.

  But if you follow the steps from the links below, then you should not encounter any problems or viruses.

  https://support.muffingroup.com/documentation/installation-updates/

  https://support.muffingroup.com/video-tutorials/how-to-install-and-update-betheme/

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• gsarig

  April 2021

  I have the same issue. When I try to download "All files and Documentation", I get a warning from the antivirus (see attached image).

  

  Downloading "Installable WordPress files only" works fine.
• Federica74

  April 2021

  Me too I'm having the same problem with a Trojan virus detected when I try to download "All files and Documentation".

  I downloaded the "Installable WordPress files only" package but, of course, I cannot find the folder Betheme-child so I cannot install the child theme.

  How to solve it?
• Phil

  April 2021

  We took a closer look at it, and the fix will come with the newest Betheme update.

  Please, check if this error appears after this update.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• angel_vazquez

  April 2021

  Hello, I just bought the template and when I download it Windows defender tells me that it contains the following Trojan: Trojan: Win32 / Emali.A! Cl

  
  

  I have bought more than 10 licenses in several years and this is the first time that has happened to me.

  
  

  Is the threat real or is it a false positive?

  
  

  Regards
• Phil

  April 2021

  Please, wait for the newest Betheme version because this issue should not appear with it.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next