Theme Update Error

AntonioBenard · July 2021

Hello there,

I was updating the BeTheme to the new version but for some reason it could't update it correctly, now my site is broken, could you be so kind to let me know what to do?

I think all my work is gone now :(

AntonioBenard · July 2021

I'm currently in a recovery mode, but nothing seems to work

Pablo · July 2021

Hello,

1) Do not be worry about the Wordpress, Muffin Builder and Theme Options content, they will not be lost, they are stored in the database, so you won't lose them easily.

2) Please, make a backup of the BeTheme directory and then, remove it from /themes/ and install new, fresh betheme package from themeforest, like in this tutorial:

https://support.muffingroup.com/video-tutorials/how-to-install-betheme-via-ftp/

thanks

AntonioBenard · July 2021

Thanks for your kind response, I'm not sure how to make a backup of the BeTheme, could you be so kind to show me where?

Now I'm afraid to update it in the future

Phil · July 2021

Hello,

Please, check the following tutorial:

https://blog.hubspot.com/website/migrate-site-wordpress-duplicator

There you will find an instruction on how to do a backup.

Thanks

AntonioBenard · July 2021

The plugin it's quite confusing, I'm going mad, the problem is that I have around 14 licences and I don't want to upgrade them anymore since it's really risky and I'm not sure how to do a backup of only the BeTheme directory :( I need to do backup of everything.

AntonioBenard · July 2021

If I remove the theme and upload it again just like that, will I lose everything??

Phil · July 2021

If you did not modify anything in your database, then removing and uploading the theme again will not make you lose anything.

Also, if you are still not sure how to use the Duplicator plugin, you can check the following video tutorial:

https://www.youtube.com/watch?v=3YDQ3Ey_2wY

Thanks

AntonioBenard · July 2021

Update,

I managed to make it work, to be honest I just deleted the BeTheme via FTP and upload it all over again, as you guys said all the DB was perfect and I just needed to upgrade some plugins.

Thanks to Phil and Pablo for all the support, have a great day!

Cheers,

Tony.

Phil · July 2021

I am glad that you handle it. ?

If I could help you with anything else, please, let me know.

Have a great day too,

Regards

Theme Update Error

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