Slider vanished
Hi, in my site https://www.acquasorgesana.it the simple slider function (from Betheme) vanished out of the blue. I can't see slider tab into the Wordpress dashboard and every slider put before into the page https://www.acquasorgesana.it/i-formati-acqua-sorgesana has now mixed categories ("All") instead single category I have set. I can't fix this!
Slider is turn on in the BeTheme options Glabal>advanced>THEME FUNCTIONS>Posts type.
Can you help me?
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you are using a child theme, switch to parent, and recheck it.
Thanks
Hi Phil, thank you for your reply... anyway, it doesn't work.
slider tab (from Betheme) is not there it should be. Image inside my slider have no more a category set
But I can see in your panel that the plugins are active. Did you check if the Slides tab appears with them disabled?
If yes, and it did not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
I did what you said and Evanto answered me.
Why my mail didn't reach you directly? Why is everything so confusing?
I need to fix this quickly. Can I have an email address? Or a link that works?
Please
I do not manage the mailbox, and all messages from there are redirected to me.
If you attach all information in the contact form from the link in my previous message, the mail will reach me.
You need to attach:
If the message is incomplete I will not be able to check what is wrong.
Cheers
I fix it
thanks
Are you sure that you used our contact form?
https://themeforest.net/user/muffingroup#contact
It seems that you contacted the Envato support not, our one.
If you want, you can share login credentials here, and I will remove them as soon as I notice them.
Thanks